Social Security

The Welfare Rights Centre Inc. is funded to provide an independent legal service to people who are having problems with Centrelink and the Social Security system.

 

People can access this specialist service through our telephone advice sessions which operate twice a week Contact Us.

 

We will always provide advice but we do not have the resources to undertake casework or offer representation in all matters. Our Casework Guidelines assist us to determine what matters we can support and represent. Click on the link for a copy of these guidelines. Should we be able to provide representation it will be in the following courts and tribunals:

• Social Security Appeals Tribunal
• Administrative Appeals Tribunal
• Federal Court of Australia

 

Fact Sheets

The Welfare Rights Centre Inc. is an integral member of the National Welfare Rights Network which is an incorporated association that works across Australia to educate and inform the community about social security obligations, rights and entitlements. Part of this education process includes the development of fact sheets about common problems. Follow the link to the National Welfare Rights Network website below to access these fact sheets.

Factsheets

 

Self Help Information

The National Welfare Rights Network has developed a variety of self help kits for those who are able to advocate for them self or are already supported by an advocate in the community. Follow the link to the National Welfare Rights Network website below to access these kits.

Self Help Booklets and Self Help Forms

 

Client Confidentiality

The Welfare Rights Centre Inc. values the service it provides to clients and client privacy. For further information please see the Privacy and Confidentiality Policy

 

Service Standards

You can expect the following from our staff and volunteers:

• Independent and accurate legal advice from specialist staff.
• To be treated with respect.
• Not be judged on the basis of gender, culture, religion or impairment

If a case file is opened:

• you will be kept informed of the progress of your matter
• any file notes will be kept secure for a minimum of seven years.

 

Client Feedback

Constructive feedback and complaints are treated with respect and in accordance with our Client Charter. If you are not happy with the service you should speak to your caseworker or solicitor. However, if you prefer you can write to the Co-ordinator who will carefully consider your issue and respond to you within two weeks.

 

If still dissatisfied, you can write directly to the Management Committee who will address your correspondence when they next meet.