if you need help with completing one of these forms, contact your local Welfare Rights Centre

The following forms are available here:

• Act of Grace payment

  • An Act of Grace payment may be paid to people who have been unintentionally disadvantaged by the effects of Australian Government legislation, actions or omissions.
  • A claim can be submitted to Centrelink, direct to the Minister for Finance and Deregulation, or to the Department of Finance and Deregulation.
  • The Department of Finance and Deregulation decides claims for Act of Grace payments under guidelines.

• Appealing to an Authorised Review officer

  • If you disagree with a Centrelink decision you have the right to appeal to a senior Centrelink worker, called an Authorised Review Officer.

• Complaining about Centrelink decisions and service

  • This is the form for where you are not happy with Centrelink administrative procedures or service delivery (rather than with a Centrelink decision).

• Dun & Bradstreet sample letter

  • You can use this letter if you have been contacted by Dun & Bradstreet about a Centrelink debt and you want to negotiate an affordable repayment arrangement.
  • You should also use this letter if you feel there is pressure on you to make repayments that you can’t afford or if you feel that you haven’t been given the chance to negotiate repayments.

• Financial Statement

  • You can use this form if you need to show Centrelink that you are in financial hardship, for example, if you are negotiating with Centrelink about eh amount of money you can afford to repay each fortnight.

• Freedom of Information application

  • This form will assist you to with requesting your documents from Centrelink under the Freedom of Information Act.

• Claim for compensation from Centrelink

  • If you have been financially disadvantaged due to a mistake made by Centrelink, or due to inadequate or incorrect advice given by Centrelink you may be entitled to compensation.