Welfare Rights Centre
- How we can help
- What you need to know
- Employment Service Providers - Overview
- Selecting an Employment Services Provider
- Disability Employment Services
- Job Capacity Assessments
- Getting the most out of your Employment Pathway Plan
- Complying with Employment Service Providers and Centrelink
- Changing your Employment Service Provider
- Your rights and Employment Service Providers
- Complaining is OK
- Stream 1
- Stream 2
- Stream 3
- Stream 4
- Need more help?
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Stream 4
- Stream 4 is the fourth level of the programs available through Job Services Australia Providers.
- These programs aim to help you find and keep a job.
Who is eligible?
show more- You have to register with an Employment Service Provider if:
- you are receiving an income support payment through Centrelink and
- you have activity requirements.
- Stream 4 assists people who have significant 'barriers' to getting a job
How do I access the service?
show more- When you register for income support with Centrelink, they will ask you a series of questions about your individual circumstances and the impact these might have on your ability to find work.
- This group of questions is called the Job Seeker Capacity Instrument (JSCI) and includes questions about your:
- education level
- personal circumstances
- work experience.
- If the JSCI indicates that you have significant barriers to employment you will be referred to a Job Capacity Assessment to investigate further.
- If you are then assessed as having severe non-vocational barriers to employment, such as XXX, you will be referred to Stream 4.
- This includes:
- disadvantaged jobseekers
- vulnerable young job seekers
- students
- This group of questions is called the Job Seeker Capacity Instrument (JSCI) and includes questions about your:
- You can find more information on Job Capacity Assessments here.
- You can choose which Employment Services Provider (ESP) you are referred to.
- Centrelink should ask you if there is a service you would like to use.
- Centrelink can also assist you to select a provider, or choose one for you.
- You can find out which Employment Service Providers are in your area here.
- You can find more information on choosing an ESP here.
What help will I get?
show more- Stream 4 provides support to jobseekers through case management (individual one-on-one support) with an employment consultant.
- Stream 4 support may include counseling or access to other professional services.
- You are entitled to:
- help with creating or refining your resume or CV
- access to, and help with, job search facilities
- skills assessment after three months of service
- access to training
- monthly face-to-face meetings with your provider
- work experience after 12 months.
- In your initial interview your provider should:
- explain what services they will offer you
- help you with creating or refining your resume
- explain your rights and obligations, if you are an activity-tested participant (See here for more information.)
- prepare an Employment Pathway Plan (EPP) which outlines the activities, services and training you and your provider will do to assist you to get work (see below for more information)
- explain the use of “Jobsearch Facilities” and where you can find these
- provide an initial list of appropriate job vacancies
- provide advice about the best ways to look for and find work and discuss local employment opportunities
- provide information about skill shortage areas and access to the Productivity Places Program
What is an Employment Pathway Plan?
show more- Your “Employment Pathway Plan” (EPP) outlines what you need to do in order to receive a payment.
- The EPP lists your obligations to your Employment Service Provider and Centrelink, and the provider’s obligations to you.
- You have to sing the EPP to say that you agree to participate in the activities listed in it.
- If you don’t do the activities on your EPP, you could get a failure penalty.
- If you are a voluntary client, you will have an EPP that outlines expected activities, but you will not be penalised for not completing them.
- You can find more information on getting the most out of your employment pathway plan here.
Can I choose what goes into my Employment Pathway Plan?
show more- Your personal circumstances, abilities and goals should be considered when drawing up your EPP.
- Centrelink or your Job Services Australia provider make the final decision about what is included.
- EPPs can be changed at any time and should be updated when your situation changes.
What is an Employment Pathway Fund?
show more- Your Employment Service can access an Employment Pathway Fund (EPF) to buy things you need to get a job, like:
- Work clothing
- Work equipment
- Transport money
- Training
- Wage subsidies
Can I choose how to spend the Employment Pathway Fund money?
show more- You can tell your Employment Services provider (ESP) about how you think the money should be spent to best help you get into paid work, however:
- The ESP decides how and when the fund is used.
- The ESP has to balance your needs against the needs of other job seekers.
- The ESP will focus on whether or not purchasing an item or service will lead to or increase the chances of you getting paid work.
- The ESP cannot fund activities or equipment that you may be interested in but which will not increase your chances of getting paid work.
Skills Assessment
show more- After 3 months with the Employment Services provider, they will do a “skills assessment” with you, to:
- find out what work or educational skills and experience you have
- develop strategies for you to secure and retain employment
- These may include training or work experience to help you achieve your goals.
I need more help NOW
show more- When you are assigned to an employment program by Centrelink, the Employment Service Provider (ESP) only knows about the information you gave in the JSCI (Job Seeker Classification Index).
- The JSCI is the tool used by Centrelink to identify what 'barriers' you face entering the workforce and what employment assistance you may be eligible for
- If you have a disability and you believe it is not being considered properly by your Employment Service Provider, make sure that they know about it.
- If your circumstances change and it becomes harder for you to look for work, or you did not disclose some information about what is going on in your life, you should let your Employment Service Provider know.
- You may be reassessed to receive more assistance.
- This process may involve:
- referral to a Job Capacity Assessment
- renegotiating your Employment Pathway Plan
- Letting your ESP know your situation has changed will also mean that you are less likely to incur a penalty for non-compliance.
- It is in your best interests to tell Centrelink and your ESP about what is going on in your life that might make it more difficult for you to find employment
Where can I get further information or help?
show more- On this site:
- The following factshees are available here:
- Complying with your Employment Service Provider and Centrelink
- Getting the most from your Employment Pathway Plan
- Stream 4 - What to expect
- Contact the Welfare Rights Centre
© 2012 Welfare Rights Centre. All rights reserved. The information on this website is intended only as a guide. It is not a substitute for legal advice.
The Welfare Rights Centre would like to thank the National Welfare Rights Network for permitting the links to their factsheets and self-help materials.
The Welfare Rights Centre would like to thank the National Welfare Rights Network for permitting the links to their factsheets and self-help materials.