An Employment Pathway Plan (EPP) lists your obligations to your Employment Service Provider and Centrelink and the provider’s obligations to you.
You will be required to sign the EPP to say that you agree to it. If you fail to complete the activities listed in the EPP, you may face financial penalties.
When deciding what goes into an EPP, the Employment Service Provider must have regard to your capacity to comply with the proposed terms and your needs.
If you are a voluntary client, (one that does not have a requirement to look for work), you will still have an EPP that outlines expected activities but you will not be penalised for not completing them.
Employment Services are expected to adapt EPPs to your individual needs.
Employment Service Providers can only work with what they know and the best person to tell them about you is you.
It is in your best interests to be honest and upfront about what job areas you are interested in, the skills you currently have and what training you believe will help you to get a job that is right for you.
Employment Service Providers often actively market particular job seekers to potential employers.
If they know your skills and interests they will be able to target the right jobs and industries for you.
You can suggest what activities you would like included in the agreement, but the ultimate decision rests with Centrelink or the Employment Service Provider.
EPPs can be changed at any time and should be updated any time your situation changes.
You can appeal your EPP if you believe it is unfair to the Department of Employment, Education and Workplace Relations Customer Service Line: 1800 805 260 (free call from landlines).
If anything happens in your life to make it more difficult to look for work, it is important to let your Employment Service Provider and Centrelink know.
It is possible for your EPP to be renegotiated and/or for you to be transferred into a program where you can receive more support (this could be with the same provider).
If your change in circumstances has affected your ability to follow your EPP, letting your Employment Service Provider know your situation has changed will also make you less likely to incur a penalty for non-compliance.
Employment Service Providers are required to report any non-compliance with your EPP to Centrelink, through a 'Participation Report'.
Centrelink will then investigate the matter and impose penalties such a non payment periods
Employment Services Providers should not submit a Participation Report until they have talked with you to find out if you had a reasonable excuse for failing to meet your requirements.
They are required to make two attempts on two different days to contact you.
Employment Service Providers can choose to make a Contact Request to Centrelink instead of a Participation Report.
The Contact Request asks Centrelink to establish contact with you when you have failed to meet an Employment Pathway Plan requirement.
It is an alternative to compliance action and does not result in any penalty.
If you are aware that you have not done something required of you, it is advisable to get in contact with your Employment Service Provider as soon as possible as this may prevent any compliance action.