Our services are client-focused and targeted towards the most disadvantaged.

our Telephone Advice Service provides information and advice about to everyone who calls about:

• Centrelink problems
• Employment Service Provider problems

The provision of advocacy, legal advice and/or legal representation is dependent upon:

• your level of disadvantage
• our casework guidelines
• the merits of your case.

We are ‘on your side’ and we will do the very best we can for you.

We also ‘tell it as it is’: we provide a realistic assessment of your situation.

People throughout Queensland and northern New South Wales can access our services.

If you live outside these areas, contact your local welfare rights centre.

Client services

Telephone Advice Service (TAS)

• TAS provides advice and advocacy about Centrelink problems and problems with Employment Service Providers.
• TAS is your first point of contact with WRC.
• TAS operates with a team of accredited volunteers, supervised by paid staff.
• TAS sessions run from 9:30am to 12:30pm on:
  • Mondays
  • Wednesdays
  • Thursdays
  • Fridays
• Contact us: 07 3847 5532
• Free Call (outside Brisbane only): 1800 358 511
• Make sure you have any relevant Centrelink or Employment Service Providers letters or documents handy when you call.

Specialist support and assistance

• For vulnerable clients who are unable to advocate for themselves.
• Advocacy about issues which are still within the Centrelink decision-making process.
• Advocacy about issues with Employment Service Providers.
• May include limited social work services.
• Disadvantage criteria apply
  • Disadvantage is assessed by considering many aspects of the person’s situation, including the following:
    • Does the person have any other support?
    • Is the person at risk of abuse, homelessness or severe financial hardship?
    • Can the person advocate for themself?

Legal advice and representation

• Legal advice about issues which have progressed to the Social Security Appeals Tribunal or beyond.
• May include representation in a Tribunal or Court - according to our casework guidelines.
• To determine if legal services can be offered, we consider both:
  • Disadvantage
  • Legal merit
    • Legal merit is assessed by considering:
      • the legal and factual merits of the case and if it is more likely to succeed or fail if it goes to court
      • if a sensible person would risk their money to take the case to court
      • if the benefit the applicant will receive justifies spending our limited resources on their particular case.