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Who we are and what we believe

The Welfare Rights Centre is:

• a community service organisation, providing specialist advice and advocacy to people having problems with social security;

• a free legal service, offering advice and, in some matters, representation at tribunals and courts for people having problems with Centrelink; and

• a recognised charity, operating with the support of volunteers.

The Welfare Rights Centre believes people are better off in paid work than on welfare; however for those who are unable to maintain themselves financially, Australia should have a social security system which is based upon the following principles:

  • A civil society supports those who are unable to earn an adequate income, while in return the recipients contribute as they can.
  • Social security should be sufficient to afford a decent standard of living, based on what is widely considered acceptable in Australia.
  • The social security system should be accommodating of diversity and responsive to individual needs and circumstances.
  • Social security payments, criteria, rules and processes should be simplified into a system that is easily comprehensible, accessible and fair.
  • Social security decision-making processes should be transparent, with a right of review of all decisions and access to independent advice, advocacy and representation.