Welfare Rights Centre
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What you need to know
- Employment Service Providers - Overview
- Selecting an Employment Services Provider
- Disability Employment Services
- Job Capacity Assessments
- Getting the most out of your Employment Pathway Plan
- Complying with Employment Service Providers and Centrelink
- Changing your Employment Service Provider
- Your rights and Employment Service Providers
- Complaining is OK
- Stream 1
- Stream 2
- Stream 3
- Stream 4
- Work Experience
Donate
Your donation will help us to provide services for vulnerable people.
What we do
We provide advice, advocacy and free legal services to people having problems with Social Security.
This includes problems with Centrelink and problems with Employment Service Providers.
While targeted towards the most vulnerable; information and advice are provided to all clients.
Services are provided to callers from northern New South Wales to Townsville.
Telephone Advice Service (TAS)
- Provides advice and advocacy about Social Security problems.
- Problems with Centrelink.
- Problems with Employment Service Providers
- First point of contact.
- Operates with a team of accredited volunteers, supervised by paid staff.
- Mondays, Wednesdays, Thursdays and Fridays 9:30am to 12:30pm
- Contact our office any time during business hours (Mon – Fri 9am – 5pm) and we can take your details and our TAS service will call you back. We aim to respond to all enquiries within 48 hours.
- Contact us: 07 3847 5532
- Free Call (in Queensland, outside Brisbane only): 1800 358 511
- If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 133 677 then ask for 07 3847 5532
- Speak and Listen users phone 1300 555 727 then ask for 07 3847 5532
- Internet relay users connect to the NRS (www.relayservice.com.au) and then ask for 07 3847 5532
Specialist support and assistance
- For disadvantaged clients who are unable to advocate for themselves.
- Advocacy about issues which are still within the Centrelink decision-making process.
- Advocacy about issues with Employment Service Providers.
- May include limited social work services.
Legal advice Casework
- Legal advice about issues which have progressed to the Social Security Appeals Tribunal or beyond.
- May include representation in a Tribunal or Court - according to our casework guidelines.
- Please Note: our service requires at least 3 weeks to provide advice on any Tribunal matter.
Systemic Advocacy
The Welfare Rights Centre has always offered and brokered solutions rather than just highlighting problems.
- We make submissions to Government policy initiatives
- We propose solutions to problems raised by our clients.
Our projects are directed towards finding evidence-based solutions to issues facing our clients.
Community Education
- Participating in community forums
- Producing publications and articles for newsletters
- Linking with key stakeholders.
- Providing workshops and training about Social Security and Employment Service Providers processes.
© 2013 Welfare Rights Centre. All rights reserved. The information on this website is intended only as a guide. It is not a substitute for legal advice.
The Welfare Rights Centre would like to thank the National Welfare Rights Network for permitting the links to their factsheets and self-help materials.
The Welfare Rights Centre would like to thank the National Welfare Rights Network for permitting the links to their factsheets and self-help materials.