We are committed to providing high quality services to all of our clients.
A Client Satisfaction Survey is conducted annually and the results are incorporated into our process of continuing improvement.
Welfare Rights Centre welcomes feedback from our clients at any point. Please contact our centre via phone or email.
Any concerns should first be raised with the caseworker or solicitor involved.
Concerns or complaints can also be raised in writing, addressed to the Director.
If still dissatisfied, complaints can be directed in writing to the Management Committee.
Please see the below for our complaints procedure.