CLIENT CHARTER

We are committed to providing high quality services to all of our clients.

Client Charter PDF (306.94kb)

CLIENT SATISFACTION SURVEY

A Client Satisfaction Survey is conducted annually and the results are incorporated into our process of continuing improvement.

Client Satisfaction Survey PDF (29.00kb)

Complaint procedure

Any concerns should first be raised with the caseworker or solicitor involved.

Concerns or complaints can also be raised in writing, addressed to the Executive Director.

If still dissatisfied, complaints can be directed in writing to the Management Committee.

WRC Publication Order Form PDF (84.54kb)