While we are ‘on your side’ and we will do the very best we can for you, we also ‘tell it as it is’:

• we will provide a realistic assessment of your situation.

Information and advice is provided to everyone who calls our Telephone Advice Service about problems with:

• Centrelink
• Employment Service Providers

The provision of advocacy, legal advice and/or legal representation is dependent upon:

• your level of disadvantage
• our casework guidelines
• the merits of your case.